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Overview


ICOMM VODs

The ICOMM Video on Demand (VOD) series gives you access to online training preparing you for the ICOMM 642-436 exam.

Trainer: David Bombal

Videos: 27

Time: 20 hours

The CCNA VOICE is your first step into the Cisco Unified Communications world and a successful career in IP Telephony and Unified Communications. It is important that you have a good understanding of the fundamentals of Voice and Unified Communications and this course will give you that. The series covers technologies from how traditional Analog phones work to the new word of unified presence using Cisco’s Unified Presence Server.

The ConfigureTerminal.com Cisco ICOMM 640-461 program will give you both the theory and hands on skills you need to support employer and customer voice networks. The series will also teach you skills required for passing the ICOMM 640-461 certification exam.

All trademarks and copyrights are the property of their respective holders

Oveview of topics:

  1. Voice Introduction Part 1 (31:37)
  2. Voice Introduction Part 2 (42:54)
  3. Digital Voice and Digital Circuits Part 1 (51:21)
  4. Digital Voice and Digital Circuits Part 2 (50:14)
  5. Digital Voice and Digital Circuits Part 3 (54:42)
  6. VoIP Infrastructure Requirements and Phone Start-up Process Part 1 (48:05)
  7. VoIP Infrastructure Requirements and Phone Start-up Process Part 2 (24:19)
  8. Dial Peers and CUCME Initial Configuration Part 1 (43:52)
  9. Dial Peers and CUCME Initial Configuration Part 2 (1:02:50)
  10. CUCM Initial Configuration Part 1 (29:50)
  11. CUCM Initial Configuration Part 2 (26:15)
  12. CUCM Initial Configuration Part 3 (43:49)
  13. CUCM Initial Configuration Part 4 (46:03)
  14. CUCM Initial Configuration Part 5 (33:32)
  15. User Accounts and AD Integration (1:07:04)
  16. Class of Service – CUCM (58:34)
  17. CUCM Features Part 1 (35:26)
  18. CUCM Features Part 2 (55:37)
  19. Extension Mobility (52:02)
  20. Unity Connection Voice Messaging Part 1 (49:43)
  21. Unity Connection Voice Messaging Part 2 (1:06:36)
  22. Presence Part 1 (45:40)
  23. Presence Part 2 (38:57)
  24. Presence Part 3 (42:11)
  25. Presence Part 4 (35:26)
  26. Real Time Monitoring Tool RTMT (34:00)

 

Refer to the Products included tab for more detail

Products Included


ICOMM VODs

The ICOMM Video on Demand (VOD) series gives you access to online training preparing you for the ICOMM 642-436 exam.

Trainer: David Bombal

Videos: 27

Time: 20 hours

The CCNA VOICE is your first step into the Cisco Unified Communications world and a successful career in IP Telephony and Unified Communications. It is important that you have a good understanding of the fundamentals of Voice and Unified Communications and this course will give you that. The series covers technologies from how traditional Analog phones work to the new word of unified presence using Cisco’s Unified Presence Server.

The ConfigureTerminal.com Cisco ICOMM 640-461 program will give you both the theory and hands on skills you need to support employer and customer voice networks. The series will also teach you skills required for passing the ICOMM 640-461 certification exam.

All trademarks and copyrights are the property of their respective holders.

Contents:

  1. Voice Introduction Part 1 (31:37)
    1. Foundations of traditional voice technologies
    2. Voice sound recreation
    3. History of voice
    4. First voice call
    5. Carbon Microphone
    6. Early telephone systems
    7. N squared rule
    8. Tip and Ring
    9. Manual early switching systems
    10. Automatic switching systems
    11. Telephone components – hybrid, switch hook, on hook, off hook, side tone, ringer, dialer
    12. Supervisory signaling
    13. Call Progress tones
    14. Addressing – Pulse Dialing and DTMF
    15. Information Signaling
  2. Voice Introduction Part 2 (42:54)
    1. Local Loop
    2. Central Office Switch
    3. PABX / PBX
    4. Line vs Trunk
    5. DID / DOD Trunks
    6. Foreign exchange office (FXO) ports
    7. Foreign exchange station (FXS) ports
    8. Ear and mouth / Earth and Magneto (E&M) ports
    9. RJ-11, RJ-48 ports
    10. On hook / off hook indications
      1. Loop Start
      2. Ground Start
      3. Immediate Start
      4. Delay Start
      5. Wink Start
    11. Cadence and Ringing
    12. Analog Voice Call flow
  3. Digital Voice and Digital Circuits Part 1 (51:21)
    1. Analog to Digital Conversation
    2. Issues with Analog voice
    3. Noise Distortion and Attenuation
    4. Sampling
    5. Quantization
    6. Encoding
    7. Compression
    8. Codecs
    9. Linear / Uniform Quantization
    10. Companding
    11. PAM, PCM, ADPCN, G.711ulaw/mulaw, G.711alaw, G.722, iLBC, G.729, G.728, G,729a, G.729b, G.729ab
    12. DSPs, PVDMs
    13. Niquest Theorem
    14. Wave Form codecs
    15. Source Codecs
    16. Hybrid Codecs
    17. LD-CELP, CS-ACELP
    18. Voice Activity Detection (VAD), Comfort Noise Generation (CNG)
    19. Mean Opinion Score (MOS)
    20. Perceptual Speech Quality Measurement (PSQM)
    21. Perceptual Evaluation of Speech Quality (PESQ)
    22. Perceptual Evaluation of Audio Quality (PEAQ)
  4. Digital Voice and Digital Circuits Part 2 (50:14)
    1. G.722 and high definition voice
    2. iLBC
    3. G.729 and G.729a
    4. Codec Complexity – low, medium and high
    5. CUCM Codec selection choice
    6. DSP Calculation
    7. Codec Bandwidth Calculations
    8. Digitized voice packetization and headers – IP, UDP, RTP
    9. Voice sample sizes
    10. Layer 2 header sizes and voice bandwidth – Ethernet, PPP, FRF.12 and MLP
    11. IP, UDP and RTP Header sizes
    12. Cisco Codec Calculator
    13. RTP Header Compression
    14. RTP and RTCP explained
    15. SRTP
    16. VAD and CNG
  5. Digital Voice and Digital Circuits Part 3 (54:42)
    1. Time Division Multiplexing
    2. T1 / DS1
    3. E1
    4. BRI
    5. Channel Associated Signaling (CAS) / D4
    6. Common channel signaling (CCS)
    7. DS0
    8. T1, E1, BRI speeds
    9. Framing, channels / timeslots and bits
    10. Robbed Bit Signaling / ABCD bits
    11. Superframe (SF), Extended Superframe (ESF) and Multiframe
    12. ISDN Q.921, Q.931
    13. B channel, D channel
    14. TEI, LAPD
    15. Supplementary features
    16. DPNSS, Q.SIG, SS7
  6. VoIP Infrastructure Requirements and Phone Start-up Process Part 1 (48:05)
    1. Phone Power options
      1. Power Cube
      2. Mid Span power injector
      3. Cisco Power over Ethernet (POE)
      4. 802.3af (POE)
      5. 802.3at (POE+)
    2. Powered Device detection
    3. Power negotiation
    4. Phone power requirements
    5. Power demonstration
    6. Voice VLAN negotiation – CDP / LLDP
    7. Native VLAN
    8. Voice VLAN configuration demonstration
    9. Single VLAN access port
    10. Trunk Port
    11. Multiple VLAN access port
    12. 802.1p VLAN Zero
    13. 801.Q frame explained – TPID, PRI/COS, CFI, VLAN ID
    14. IP Communicator / Softphone VLAN configuration
  7. VoIP Infrastructure Requirements and Phone Start-up Process Part 2 (24:19)
    1. IP address allocation – manual / DHCP
    2. DHCP server configuration – option 150
    3. CUCM DHCP configuration
    4. TFTP explained and configuration
    5. Configuration files explained
    6. Skinning Client Control Protocol (SCCP) explained
    7. Session Initiation Protocol (SIP) explained
  8. Dial Peers and CUCME Initial Configuration Part 1 (43:52)
    1. Voice (VIC) cards vs WIC cards
    2. show voice port summary
    3. Dial peer configuration – pots & voip
      1. “destination-pattern”
      2. Port
      3. “session target ipv4″
    4. “show dial-peer voice summary”
    5. “csim start”
    6. “show voice call summary”
    7. Destination pattern options . T []
    8. Digit stripping
    9. “debug vpm signal”
    10. Hidden dial peers
    11. Inline Power / POE explained
    12. “show power inline”
    13. VLAN configuration and IP Addressing – Voice VLAN and Data VLAN
    14. DHCP configuration – option 150, default gateway
    15. TFTP configuration
  9. Dial Peers and CUCME Initial Configuration Part 2 (1:02:50)
    1. Telephony Service
    2. Max-ephones
    3. Max-dn
    4. IP source-address
    5. Create cnf-files
    6. More system – how to view configuration files on the TFTP server
    7. XMLDefault.cnf.xml
    8. Ephone-dn configuration
    9. Ephone configuration
    10. “show ephone” command
    11. Using “debug vpm signal” with Cisco IP phones
    12. EFXS explained
    13. Hidden dial peers
    14. Auto assign telephone numbers
    15. Codec selection
    16. “show call active voice brief” command
    17. Incoming call legs
    18. Outgoing call legs
    19. Outgoing dial peer matching
    20. Incoming dial peer matching
      1. incoming called-number (DNIS)
      2. answer-address (ANI)
      3. destination-pattern
      4. port
      5. dial-peer 0
    21. “debug voice ccapi inout” command
    22. Incoming call leg demonstrations
    23. Dial peer 0 explained and options
    24. Preference command
    25. Codec selection
  10. CUCM Initial Configuration Part 1 (29:50)
    1. CUCM menu overview and walkthrough
    2. Required Services
      1. DHCP
      2. TFTP
      3. Cisco CallManager
    3. Cisco Unified Serviceability explained
    4. Removal of DNS
    5. SSH CLI access
    6. CUCM CLI options
      1. Show commands
      2. Set commands
      3. Ping
      4. Utils commands
    7. CUCM Services explained
    8. Cisco Unified OS Administration explained
      1. Show
      2. Hardware
      3. Software
      4. Settings
      5. IP
      6. NTP Servers
      7. Time
      8. Version
      9. Security
      10. Software upgrades
      11. Install / Upgrade
      12. Services
      13. Ping
      14. Remote Support
    9. Disaster Recovery System explained
    10. Backup
      1. Show
      2. Backup device
      3. Scheduler
      4. Manual
      5. Restore
      6. Restore Wizard
    11. Cisco Unified Reporting explained
      1. System Reports
      2. Unified CM Cluster Overview
      3. Unified CM Phones without lines
  11. CUCM Initial Configuration Part 2 (26:15)
    1. Phone Auto registration
    2. Make calls between phones
    3. Phone web browser
    4. Enterprise parameters
    5. Phone default protocols
    6. How time works in a CUCM environments
    7. Date / Time Groups
    8. Device Pools
    9. CUCM Time Zone configuration
    10. CUCM Time configuration
    11. Configure phones with different date and time settings
  12. CUCM Initial Configuration Part 3 (43:49)
    1. CUCM Groups
    2. Primary / Secondary / Tertiary CUCM servers
    3. CUCM Groups & Device Pools
    4. CUCM Sizing up to 1250 phones
    5. CUCM Sizing up to 7500 phones
    6. CUCM Sizing up to 15000 phones
    7. CUCM Sizing up to 30000 phones
    8. 1:1 Redundancy
    9. 2:1 Redundancy
    10. CUCM on VMWare ESXi and Blade Servers / UCS
    11. Regions Explained
    12. Codec Selection in CUCM
    13. G.722 / G.711 / G.729 codec selection demonstration
    14. Low Lossy / Lossy Link Loss Types
    15. Viewing codec used by IP Phones
    16. Manual phone configuration – addition of new IP phone using SCCP
  13. CUCM Initial Configuration Part 4 (46:03)
    1. Device Pools
    2. Device Defaults
    3. Locations
    4. Call Admission Control (CAC)
    5. How to size a WAN link for a certain number of calls
    6. Codec bandwidth versus Layer 3 bandwidth versus layer 2 bandwidth versus Location bandwidth value
    7. Gatekeepers
    8. Gatekeeper bandwidth versus location bandwidth
    9. CAC Topology Awareness using RSVP enabled locations
    10. Automated Alternate Routing (AAR)
  14. CUCM Initial Configuration Part 5 (33:32)
    1. Phone Button Templates
    2. Speed Dials
    3. Abbreviated Dials
    4. Configuring multiple telephone numbers / lines
    5. Display / Caller ID, Line Text Label, External Phone Number Mask
    6. Create a new phone button template and apply to phones
    7. Softkey templates
    8. Adjust softkey positions
    9. Common Phone Profile Configuration
    10. Do not disturb (DND)
    11. Common Device Configuration
  15. User Accounts and AD Integration (1:07:04)
    1. User accounts explained
    2. End Users versus Application Users
    3. Manual User creation
    4. Corporate directory
    5. User and device associations
    6. Users and Groups
    7. CCMUser pages and options
    8. User phone control
    9. Enterprise parameters user settings
    10. Cisco Webdialer
    11. Lightweight Directory Access Protocol (LDAP)
    12. LDAP synchronization
    13. LDAP authentication
    14. How passwords and PINs are maintained in CUCM
    15. LDAP attribute mapping
    16. Synchronization Agreements
    17. User Search Bases
    18. Active Directory (AD) user creation and synchronization integration
    19. Active Directory (AD) authentication integration
    20. LDAP filters
  16. Class of Control – CUCM (58:34)
    1. Overview
    2. Example requirements
    3. Forced Authorization Codes (FAC) / Pin Codes
      1. FAC levels
      2. Authorization codes
      3. Full Configuration examples
    4. Client Matter Codes (CMC)
    5. Forced Authorization Codes (FAC) / Pin Codes
      1. Track calls to numbers
      2. Full Configuration examples
      3. Combined FAC and CMCs on route patterns
    6. Partitions & Calling Search Spaces
      1. Full configuration examples
      2. Partition and CSS explained
      3. Order of partitions explained
      4. Duplicate numbers in same partition or multiple partition examples
      5. Line and Device CSS
  17. CUCM Features Part 1 (35:26)
    1. Music on Hold (MOH)
    2. Cisco IP Voice Media Streaming App
    3. MOH and locations and regions
    4. MOH RTP streams
    5. MOH to Gateways
    6. MOH and external CD players / iPods
    7. MOH file selection
    8. Network hold versus user hold
    9. Common Device Configuration
    10. Unicast versus Multicast MOH
    11. Pickup Groups
    12. Group Pickup Groups
    13. OPickup Groups
    14. Directed Call Pickup Groups
    15. Call Information Display for Call Pickup Group Notification
    16. Visual and Audio Alert Settings
    17. Softkey configuration and pickup groups
    18. Auto Call Pickup Settings
  18. CUCM Features Part 2 (55:37)
    1. Shared lines
    2. Hunt Groups
    3. Automated Call distribution (ACD)
    4. Line Groups
    5. Hunt Lists
    6. Pilot Numbers
    7. Top down algorithm
    8. Circular algorithm
    9. Longest idle algorithm
    10. Broadcast algorithm
    11. RNA Reversion Timeout
    12. Hunt option – Try next member; then, try next group in Hunt List
    13. Hunt option – Try next member, but do not go to next group
    14. Hunt option – Skip remaining members, and go directory to next group
    15. Hunt option – Stop hunting
    16. Final hunting number
    17. Maximum Hunt Timer
    18. Call Park
    19. Directed Call Park
    20. Call Park BLF (Busy Lamp Field)
    21. Conferencing explained
    22. Meet Me conferencing
    23. Ad Hoc conferencing
    24. Advanced Ad Hoc conferencing
    25. Hardware conference bridges
    26. Software conference bridges
    27. Maximum conference participants
    28. Conference codec selection and restrictions
  19. Extension Mobility (52:02)
    1. Overview
    2. Login Process
    3. Extension Mobility Equivalency
    4. Default Device Profile
    5. User Device Profile
    6. Configuration Checklist and process
    7. Service Parameter options
    8. IP Phone Services configuration
    9. Full demonstration
  20. Unity Connection Voice Messaging Part 1 (49:43)
    1. Unity connection overview
    2. Cisco Unity versus Unity Connection versus Cisco Unity Express
    3. Feature comparisons
    4. Unified messaging versus integrated messaging versus voice messaging
    5. LDAP integration
    6. Voice Mail Port explained and integrations
    7. SCCP / SIP integrations
    8. Voice Mail Ports / Hunt Group / Hunt List / Hunt Pilot / VM pilot / VM profile configuration
    9. MWI configuration
    10. Phone system / port group / port configuration
    11. Message notification / Dialout MWI / TRAP explained
    12. Call forward configuration
    13. Mailbox creation
    14. User Templates
    15. Self-enrollment process
    16. Demonstration of full process
      1. Call made
      2. Call sent to voice mail
      3. Message left
      4. MWI set on
      5. Voice mail retrieved
      6. MWI set off
  21. Unity Connection Voice Messaging Part 2 (1:06:36)
    1. SIP, PIMG, TIMG integration options
    2. SCCP Integration, ports 2000, 2448
    3. SIP Integration, ports 5060, 5061
    4. General Configuration
    5. Roles
    6. Enterprise Parameters
    7. Call Handers
      1. System Call Handlers
      2. Opening Greeting
      3. Goodbye
      4. Operator
      5. Directory Handlers
      6. Interview Handlers
    8. Recorded Name versus Greeting
    9. TRAP integration
    10. Schedules
    11. Holiday Schedules
    12. Call Routing
      1. Direct Routing Rules
      2. Attempt Sign In
      3. Opening Greeting
      4. Forwarded Routing Rules
      5. Predefined forwarded rules
    13. Transfer Rules
    14. Distribution lists
    15. Authentication rules
    16. Dial Plans
    17. Search Spaces and partitions
    18. Message notification
    19. Message Aging / Quotas Policy
    20. User creation options
      1. Manual
      2. Bulk
      3. Import
      4. Migration
    21. User templates
    22. LADP integration
    23. LDAP Synchronization
    24. LDAP Authentication
  22. Presence Part 1 (45:40)
    1. Unified presence introduction
    2. Unified communications industry definition
    3. The New Collaborative Workspace
    4. Consumer presence solutions and the business solution
    5. Native presence configuration
      1. Speed dial presence
      2. Call history presence
      3. Presence policy
      4. Watchers and watched entities
      5. Phone template configuration
      6. Speed dial BLF configuration
      7. Enterprise configuration
      8. Missed call presence
      9. Directory presence
      10. Presence Groups
      11. Subscribe calling search spaces and partitions
  23. Presence Part 2 (38:57)
    1. Cisco Unity Presence explained
    2. Cisco Unified Presence Modes
    3. Cisco Unified Personal Communicator (CUPC) explained
    4. CUPC Deskphone mode
    5. CUPC Softphone mode
    6. CUPC features
    7. XMPP, CTI/QBE
    8. Cisco Unified Client Services Framework (CSF) device
    9. Unity Connection integration
    10. Cisco Unified Meetingplace and WebEx integration
    11. LDAP integration
    12. Cisco Unfied Phone Messenger explained
    13. The Cisco Unified Client Services Framework explained
    14. Enterprise Instant Messaging
    15. High definition video
    16. Microsoft Office Communicator (MOC)
    17. Outlook integration
    18. VMWare download
    19. Installing presence on VMWare demonstration
    20. Full installation and setup demonstration
    21. Post Install Setup
  24. Presence Part 3 (42:11)
    1. CUCM Steps for integration
    2. CUPS Steps for integration
    3. Step by step process to integrate:
      1. Cisco Unified Presence
      2. CUCM
      3. Desk phone control
      4. Softphone (CSF) configuration
      5. Cisco Unity Connection
      6. Microsoft Active Directory (AD) integration
      7. CCMCIP integration
      8. Diagnostics tools and System Configuration Troubleshooter
      9. CUPC 8
  25. Presence Part 4 (35:26)
    1. Cisco Unified Personal Communicator (CUPC) requirements
    2. CUPC installation process
    3. Restart Cisco Unity Presence Server
    4. Control a phone via CUPC
    5. LDAP integration demonstration
    6. Control desk phone from CUPC and make calls demonstration
    7. State changing demonstration
    8. Answering incoming calls via CUPC
    9. Viewing missed calls via CUPC
    10. Viewing voice mail information and playing voice mails via CUPC
    11. Calling voice mail via CUPC
    12. Options menu within CUPC
    13. Show Server Health menu within CUPC
    14. Multiple CUPC demonstration
    15. CUPC softphone mode
    16. Chat functionality within CUPC
    17. Phone messenger setup and demonstrations
      1. View status information
      2. Set status information
      3. Send preconfigured messages
      4. Compose messages
      5. CUPC and phone Messenger interaction
  26. Real Time Monitoring Tool RTMT (34:00)
    1. Overview
    2. Management objects , alerts, syslog messages and tracing
    3. Requirements
    4. Supported platforms
    5. Login requirements
    6. System, CallManager and AnalysisManager menus
    7. Download and install process
    8. Service parameter configuration
    9. Performance counters demonstration
    10. Alarm Central demonstration
    11. Trace & Log Central demonstration
    12. Viewing tracing demonstration
    13. Device summary demonstration
    14. Syslog demonstration
    15. Profile configuration demonstrations
    16. Cisco Unity Connection Port Monitoring Tool demonstration
    17. Cisco Unity Connection counters and critical services demonstration

Videos


FAQs



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I have seen and heard of far too many computer training companies that may take your money, deliver a poorly designed course or product and never offer a refund. Unfortunately, even if you don’t like the training or product, you are out of pocket.

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Founder & President of ConfigureTerminal.com

Author


DAVID BOMBALCCIE logo

Qualifications: CCIE #11023, CCSP, CCIP, CCSI, CCNP, CCDP, CCVP

David Bombal

David Bombal (CCIE #11023) passed his Cisco Certified Internetwork Expert Routing and Switching exam in January 2003.

David is one of a small percentage of Cisco Engineers that pass their CCIE labs on their first attempt.

David is also a Cisco Certified Systems Instructor (CCSI #22787) and has been training Cisco courses for over 10 years.

David started working with Cisco Unified Communications Manager when it was still called Cisco Call Manager and has been deploying, troubleshooting and teaching Unified Communications products since version 3.0.

David has delivered instructor led courses in various countries around the world covering a wide range of Cisco topics from CCNA to CCIE.

He has also personally developed Cisco engineer utilities such as the VPN Config Generator, software, training materials, EBooks, videos and other products which are used throughout the world.

David has designed, implemented and managed networks ranging from single sites to those that span 50 countries.

David has multiple qualifications including

  1. Bachelor of Commerce Degree (Majors: Accountancy and Information Systems)
  2. CCIE #11023
  3. CCSI #22787
  4. CCVP (CCNP Voice)
  5. CCSP
  6. CCNP
  7. CCDP
  8. CCIP
  9. INFOSEC
  10. CCDA
  11. CCNA
  12. 4012 Recognition
  13. MCT
  14. MCSE

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